Honestly, were you surprised?
From the post:
Comcast customers who lost—or still don't have—cable, phone or Internet service in the wake of Hurricane Irene have a nasty surprise in store for them when they seek to get credit for their downtime. Comcast says they won't be crediting customers who lost service during the hurricane because it was an "Act of God".
What does that mean to you if you lost service during the hurricane, or still a week later don't have it? It means you'll be paying for the internet, the phone, the cable you never received.
Source -> http://kotaku.com/5837065/comcast-will-charge-for-no-service-blames-god
related links -> http://www.dannyfinnegan.com/2011/08/rat-feels-same-way-about-comcast-as-i.html